I was recently computer hacked. We had to change all credit card, debit cards, and bank accounts.
The day that we had to do this, is the day that our automatic payment was supposed to come out of our account. We looked at our policy that we have been paying on for quite some time and found that there is no policy number anywhere on our paperwork. We tried to call our agent, no answer, nor a voicemail option. Called the numbers in our area, left messages, no return calls.
This is absolutely ridiculous!!!! We will be dropped, if not already, and there is nothing we can do!!! We can't even find a policy number in our paperwork!!! Did we just get scammed?
What kind of a business are you?
Reason of review: Poor customer service.
Monetary Loss: $650.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of communitcaion.