Tried to pay a policy 3 times with no success, due to AIL.Then, I sent an email saying I would decided if I was going to cancel based on the response time to the email.

That was 8 days ago...no response. But somehow my account was miraculously charged 6 days ago. When I called today to speak to a supervisor, I was told they probably could not help me and to provide details. I insisted on a supervisor and after 9 minutes was told I was being transferred and got voice mail of Paula somebody!

I have 3 policies with this company and will probably look for a new company.

What would happen if someone actually died!?Don't need the hassle of a company with poor customer service.

Review #1011657 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / $155
Preferred solution Let the company propose a solution

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